Return Policy

Return Policy

HFM store offers a return period of 20 days from date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns.

Returned products must be complete in the original packaging and resalable.

Special Order items may not be returned.

Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective.

Units requiring service either warranty or otherwise, should be returned directly to the appropriate manufacturer.

To obtain an RMA number, please send an email to john@holdfastmatineinc.com and be sure to provide the original order number, product being returned and the reason for return.

Returned merchandise may be subject to a restocking fee of up to 15%.

The customer is responsible for all shipping charges except for shipping errors on the part of HFM store. Shipping charges will not be refunded.

Each return goes thru inspection process when it is returned and this process can take up to 2-4 weeks from the time we received product.

HFM store is not responsible for misprints, typographical errors, or any other mistakes in pricing or descriptions.